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    Webinars & Learning Sessions

    434 on-demand sessions from Fortune 500 CHROs, BPI researchers, and world-renowned leadership experts. All free and open.

    Showing 26 of 434

    Webinar2014

    Giving Performance Feedback Live

    "Do a performance appraisal! Can I give a speech instead?” Although studies have shown that one of the most feared tasks amongst people is to give a speech, many managers would argue that giving performance feedback may rank higher. Most of us have forgotten that the primary purpose of conversations about performance is to improve performance. Yet in a performance appraisal discussion, many managers go through a list of examples of past of performance that did not measure up – as if listening to a litany of complaints ever helped anyone change their performance for the better! In this Fast Action Learning participants will learn simple, common sense models and specific techniques that will not only make the giving of feedback easier, but it will help provide feedback that truly impacts performance. Tools tied to practical application will be highlighted. In the 1 hour session we will engage in a fast cycle exchange of information exchange, dynamic tools, and discussion around the topic of giving feedback and how to make it more effective – and easier! Questions will be formulated for the High Performance Organization Learning Group, discussion threads will begin, and a learning circle community will form around this important topic.

    Paul Plotczyk

    Webinar2013

    Transform Performance Management with Neuroscience

    Performance Management continues to be universally of the most challenging activities, with many companies losing a whole quarter of productivity at review time. The emphasis continues to be on technology and measurement solutions, instead of tackling the challenge where it is hardest: changing the mindset and the quality of conversations. Join David Rock, Director of the NeuroLeadership Institute, for a webinar to help you understand why we get performance management wrong, and then explore a 12 step process for transforming performance management, based on the latest neuroscience research.

    David Rock

    Webinar2013

    Powerful People Measures: How Assumptions about Metrics Are Barriers to Results and What You Can Do

    Most organizations measure their people—what they think, how well they perform, how they interact. But what is the real impact of all this measurement? Sometimes very useful, but often not so useful. People measurement fails mainly when it is treated as a technical endeavor rather than an interactive one. Measurement is language; everyone needs to understand it in the same way and it has to be used with attention to how it will be understood. Conversations and metrics are the real basis of communicating directions and identifying problems in organizations. Many leaders and talent management organizations lack fluency in measurement. Many communicate things with metrics that they would never say to an individual in person. The result is decreased engagement, work-arounds, distorted incentives, and shadow-motivation systems. In this seminar, Charley Morrow will review assumptions about measurement that prevent organizations from unleashing their unique power while decreasing employee engagement with the organization. By understanding the unique strengths and weaknesses of people-measures, you will learn what it means to treat measurement systems as an interactive and organization-wide language. You will learn tools and techniques to maximize the power of people measurement, and by treating it as a language, to get better accountability and results.

    Charley Morrow, PhD

    Webinar2013

    Tales on Talk: Stories, Revelations and Takeaways from Coaching Communication

    International trainer, Ilene Bergelson, takes participants behind the scenes of her practice to share the process, discoveries and outcomes of executives in pursuit of greater impact, stronger, more meaningful professional relationships, and a more cohesive communication culture in their organization.  You will hear about: -A CEO and the promising young executive he needed to communicate more credibly with resistant clients -A mid-sized firm struggling to align their efforts, close communication lapses, and meet their CEO and CFO's expectations -The pitfalls of high-level SMEs putting together a joint presentation for important clients via conference call and the workarounds that changed the course of their final product. In this interactive webinar, Ilene walks participants through the challenges and the successful strategies employed in each of the above. Participants are encouraged to call and write in to ask about their own communication conundrua. In her warm and humorous style, Ilene will show you how to view challenging exchanges through a new, more productive lens. Practice segments during webinar hone your ability to take in more information when listening, give clearer and easier to follow direction and model the culture you want your team to uphold.

    Ilene Bergelson

    Webinar2012

    How to Use Collaborative Goal Setting and Develop a Performance Feedback Process

    Two of the most important things a new leader should do well, is work collaboratively with their team to define and set performance goals and provide consistent, clear feedback that has a positive impact on performance. When these two things are done effectively, you can expect to see engaged employees that are aligned with the vision of the company and improved performance at an individual and team level. In this session we will address the crucial role that Emerging Leaders have in developing performance objectives and standards and how important objective, specific, and factual feedback is to commitment levels and productivity. We will introduce several techniques to set goals and introduce a feedback process that leaders can implement immediately.

    Tara Powers

    Webinar2012

    A Measurement Based Approach to Leadership Coaching

    Words and phrases have meanings. For example: leadership development, talent management, high potential talent, coaching and mentoring, and many others. This webinar will focus like a laser on Marshall Goldsmith's stakeholder centered coaching process. Internal and external coaches have been trained in this stakeholder centered coaching approach. Chris and Frank will provide a very detailed overview of the macro and micro impact of this unique coaching process and how the change is measured and documented.

    Chris Coffey

    Webinar2012

    Creating a Mentoring Culture: What Leaders Need to Know and Do

    In this webinar, Lois Zachary makes the case for creating a mentoring culture to support individual and organizational mentoring programs and initiatives. The webinar fast tracks participants through the process of creating a vibrant mentoring culture, beginning with creating a shared vision, organizational mentoring and assessing and designing appropriate mentoring opportunities. Mentoring requires a culture to support its implementation and fully integrate it into the organization. According to Dr. Lois Zachary, author of Creating a Mentoring Culture, “A mentoring culture is a vivid expression of organizational vitality. It enables an organization to enhance the learning that takes place throughout the organization, leverage its energy, and better utilize and maximize its time, effort and resources.”

    Lois Zachary

    Webinar2011

    Why You Need a High Performance Coaching Culture

    Transformational coaching and organizational accountability build a lasting high-performance organization. During this exclusive BPI online learning session, world renown developmental coach, Tom Crane will walk you through the steps of creating a high-performance coaching culture, and his successes with transformational coaching.

    Thomas G. Crane

    Webinar2011

    Team Coaching In Real Time

    Learn how to assess and interrupt dysfunctional team behaviors that undermine productivity in cross-functional, virtual or co-located teams.

    Deborah Slobodnik

    Webinar2011

    Executive Coaching for Results: The Definitive Guide to Developing Organizational Leaders

    Description The executive coaching industry has come of age. But how do organizations and coaches make the most of this powerful method? What is the purpose of coaching? Who should get coaching? How can you tell coaches apart? How are coaching results measured? Brian will draw upon his vast experience, best practice knowledge and original rigorous research of the practice of executive coaching in the world's top organizations.

    Brian Underhill

    Webinar2010

    Building Organizational Capability: Measurement-Based Leadership Coaching

    To succeed in the current business landscape, organizations need to operate at the highest levels of performance, and this is especially true for key contributors in leadership roles. An effective leadership coaching strategy is an important option to consider in developing and supporting their performance capabilities. This webinar will focus like a laser on Marshall Goldsmith’s stakeholder centered coaching process for internal and external coaches. Chris Coffey will provide an overview of this unique coaching process and how change is measured and documented. Successful implementation of this approach in an organization depends not only on the program design, but the ability to measure its effectiveness. Judy Bradle, OD Specialist at MSA in Pittsburgh, PA, will share her experience in developing and implementing a stakeholder centered coaching program there. This program has focused on developing leadership coaching strategies to increase the performance capabilities of identified managers, supervisors, and key contributors to meet MSA’s business goals. Judy will also share the results achieved in the program (ex: an 82.5% improvement in participant goal attainment from baseline), and valuable lessons learned along the way.

    Chris Coffey

    Webinar2010

    How to Develop Leadership in Everyone

    In this webinar, Dr. Joe Raelin will introduce an exciting new way to think about and practice leadership, in what he calls, "leaderful practice." Thought to be ripe for the requirements of our 21st Century organizations, leaderful practice replaces the conventional heroic model by introducing the four c's: Leaderful leaders are concurrent, collective, collaborative, and compassionate. Facing the sometimes contradictory pressure in our organizations of the need to perform while permitting the autonomy of an increasingly sophisticated workforce, most managers experience leadership as perhaps the most promising yet challenging competency in their operating repertoire. In this session, Joe will explain the value of adopting a leaderful approach by taking participants through the four c’s. Hoping that participants will be willing to or at least curious about creating their own leaderful organization, he will next turn to how to develop one’s group and organization accordingly. This transition to leaderful practice is referred to as “leaderful development.” It is necessary in most organizations because leaderful behavior is rarely the natural order. Thus, it typically requires the intervention of a change agent or coach who can encourage the endorsement of a culture of learning and participation within the system in question. Joe will review how change agents and managers can incorporate strategies to help clients and employees develop their leaderful behavior at multiple levels of experience: individual, interpersonal, team, organization, and network. Joe’s new fieldbook lays out many such strategies at these levels; accordingly, in this session, he will select one as a means to give participants an experience in “developing leadership in everyone.”

    Joe Raelin

    Webinar2009

    Working with Difficult Leaders

    We all know the type: brilliant, aggressive, real go-getters. Only thing is, no one can stand working with them. Maybe it’s because their personalities are so abrasive, or maybe they quietly lack consideration for others, only focusing on results and missing their impact on individuals and on teams. We consultants have seen and felt the impact as well: angry outbursts, controlling behaviors, withholding key information which has the potential to distract other key players from their tasks. Too much time is wasted refereeing fights, or in “quiet” discussions “around” such leaders (that is, behind their back.) Divisiveness spreads. Others adapt by becoming difficult themselves and/or working around the leader as a way to survive. Productivity, motivation, and morale take a hit… Relationship expert, acclaimed therapist and bestselling author Terry Real has developed a methodology that impacts behavior change like few others. “Other approaches teach leaders skills, “Real says. “We deal with the part of them that won’t use them.” When it comes to difficult personalities – Real and his colleagues from The Relational Life Institute have made waves by naming boldly and effectively the core issue. “The open secret,” Real maintains, “is that leaders whose style invites chronic distress are difficult people.

    Best Practice Institute· Best Practice Institute

    Webinar2009

    Measuring What Counts: Leadership Effectiveness

    In March 2005, Bill Sullivan became Agilent Technologies’ second CEO and declared that our strategic intent was to be the “world’s premier measurement company.” To shift the focus, he outlined a clear set of metrics related to our customers, markets, employees and shareholders and a critical plank in this strategy was leadership. Bill stated that a best-in-class General Manager bench development was one of his top three priorities. In parallel with the rollout of the first General Managers’ development program, members of the Human Resources function helped Bill establish clear metrics and processes to manage accountability for General Management development. While Bill was clear what the business fundamental metrics needed to be, Agilent needed a change management process to ensure these metrics became institutionalized as levers of accountability and continuous improvement, starting at the top. As part of the enterprise balanced scorecard, Agilent implemented a Quarterly Leadership Audit as a metric for leadership effectiveness and culture. The Quarterly Leadership Audit is a tool to create company-wide focus and accountability on the critical few areas of leadership that most need improvement in the next year based on the Agilent business priorities for the year ahead. The audit has been in place for almost five years and the Leadership Audit targets established reflect the external 75th percentile as a way to reinforce the high, externally focused bar that Bill set for the top leaders.

    Teresa Roche

    Webinar2009

    Helping Successful Leaders Get Even Better: What Got You Here Won''t Get You There! And Microsoft''s Exceptional Potential Coaching Program Case Study

    Presented by Marshall Goldsmith, named one of the 50 greatest living business thinkers by the Times-London and author of 23 New York Times best-selling books, including What Got You Here Won't Get You There. Microsoft Presenters: Brian Underhill and Carol Hedley In this fast-paced, interactive session, Dr. Goldsmith will show why, as we become more successful, it can be more difficult to change. He will demonstrate how to use "what to stop" as a coaching tool as well as feedforward – a positive, focused tool for development and coaching. Marshall will share a proven model for coaching and change that is supported by research involving over 86,000 participants from around the world. Finally, participants will learn how to become better friends and family members – as well as leader and co-workers.

    Marshall Goldsmith

    Webinar2009

    Creating Your Leadership Story

    Do you or your clients: Want practical, results-oriented support in dealing with tough professional and leadership issues? Have the experience of “déjà vu all over again”—find yourself in very different situations with different content but feel that you’ve been there before? Feel that on some deeper level you repeat patterns of behavior you have engaged in earlier—patterns that often produce less than optimal results? Have questions about yourself that you have considered for years and have never been able to answer, for example “Why do I always feel that same sinking feeling at the end of big projects, even successful ones?” Feel stuck in your current position or in a career transition and want to move forward energetically? Hesitate to make parts of yourself visible—hesitate to make your feelings known, to let go of control, to take control, to enter totally new territory, to be aggressive, or to follow other leaders? Feel that something is holding you back, but you’re not sure what it is? Want to deepen your practice and enhance your leadership in very powerful ways? Feel very successful and desire to move to the next level of professional excellence? In this webinar, Steve Ober will describe a new approach to executive and professional coaching which provides a powerful way to uncover answers to these kinds of questions and decide what you want to do about them. Group members will look briefly a their own stories to establish relevance. Steve will review the basic premises, background, and steps associated with story work. He will also review example stories and his findings from doing this work thus far. The group will discuss key questions they have about the approach and about how they can apply it in their own leadership and professional practice.

    Steven Ober

    Webinar2009

    What Really Happens in Coaching: Executives Tell All

    What really happens during executive coaching assignments? Learn from the co-author of Executive Coaching for Results: The Definitive Guide to Developing Organizational Leaders (Berrett-Koehler, 2007) as they describe their compelling “3 dimensional” research with major Fortune 500 organizations, their executives, and coaches.

    Brian Underhill

    Webinar2009

    Why Create a High Performance Coaching Culture

    In a COACHING CULTURE, all members of the culture courageously engage in candid, respectful coaching conversations, unrestricted by reporting relationships, about how they can improve their working relationships and individual and collective work performance. All have learned to value and effectively use feedback as a powerful learning tool to produce higher levels of personal accountability, professional development, high-trust working relationships, continually-improving job performance, and ever-increasing customer satisfaction. Tom will share the development process, where coaching cultures fit in the big picture, and several of the diagnostic tools he has created to guide the transformational journey of his clients.

    Thomas G. Crane

    Webinar2009

    Coaching Global Leaders

    When coaching global leaders, an executive coach must demonstrate his/her understanding of the differences (and similarities) of global and local workforces, as well as the many cultural and organizational factors at play. The coach must be aware of the coachee’s cultural backgrounds, as well as the environment and the people whom the coachee interacts with. With that understanding, the coach must actively engage key stakeholders in the coaching process, and take the appropriate approach to build rapport and trust with all involved. In addition, a coach often needs to help global leaders become effective coaches themselves to their employees and their teams, which tend to be virtual and global. Common questions: •What is the difference between coaching global leaders and coaching local leaders? •What common challenges do global leaders face? •What special capabilities do global leaders need to develop in order to be effective in a global workplace? •What do coaches need to learn in order to effectively work with global leaders?

    Maya Hu-Chan

    Webinar2008

    The Heart of Coaching

    What is a coaching culture? In a COACHING CULTURE, all members of the culture courageously engage in candid, respectful coaching conversations, unrestricted by reporting relationships, about how they can improve their working relationships and individual and collective work performance. All have learned to value and effectively use feedback as a powerful learning tool to produce higher levels of personal accountability, professional development, high-trust working relationships, continually-improving job performance, and ever-increasing customer satisfaction. Tom will share the development process, where coaching cultures fit in the big picture, and several of the diagnostic tools he has created to guide the transformational journey of his clients. He will cover: •What distinguishes a “coaching” culture from a “coached” culture •An overview of the two distinctive genres all coaching fits into •Experiences regarding his consultative approach to changing culture

    Thomas G. Crane

    Webinar2008

    Modern Mentoring as an Effective Development Tool

    Professor David Clutterbuck is one of Europe's most prolific and well-known management writers and thinkers. He has written more than 40 books and hundreds of articles on cutting edge management themes. In this engaging webinar, he will provide an overview of modern mentoring: -How mentoring has evolved in the past 25 years, with particular emphasis on the differences between European and US approaches -Explore what research tells us and doesn’t tell us about good practice -What we can expect in the next five years, as peer mentoring, reverse mentoring, and e-mentoring become increasingly common

    David Clutterbuck

    Webinar2008

    Executive Coaching

    Marshall will be teaching on: Helping Successful Leaders Get Even Better Goals: 1. Know how to use ‘to stop’ as a coaching tool. 2. Be ready to use feedforward. 3. Learn a proven model that leaders can use to develop themselves – as both managers and partners – and measure positive change. 4. Learn the basics of a proven model for coaching – that helps leaders achieve positive lasting change in behavior. 5. Discuss new applications of HR and peer coaching.

    Marshall Goldsmith

    Webinar2007

    Practical Strategies to Develop Leadership Capabilities Through Experience

    Many large organizations have implemented some form of assignment management, but many do not successfully leverage the value of experience that assignment management generates. Having an experience does not guarantee that someone will actually learn from that experience. Steve is President of Aspire Consulting, a management consulting firm that specializes in developing leadership capabilities needed for success, through consulting and training. Aspire helps clients turn vision into reality by defining the leadership capabilities needed to successfully execute the strategy, and by designing and implementing development solutions that build the required capabilities. Based on his 25 years of experience in designing and implementing leadership development solutions, as well as his extensive knowledge of the latest research and thought leadership about learning, Steve will share his insights into how to enhance leaders’ ability to learn from experience.

    Steve Terrell

    Webinar2007

    What Got You Here Won''t Get You There: Peer and Executive Coaching

    America's most sought-after executive coach shows how to climb the last few rungs of the ladder. He discusses how the corporate world is filled with executives, men, and women who have worked hard for years to reach the upper levels of management. The corporate world is filled with executives, men and women who have worked hard for years to reach the upper levels of management. They're intelligent, skilled, and even charismatic. But only a handful of them will ever reach the pinnacle -- and as executive coach Marshall Goldsmith shows subtle nuances make all the difference. These are small "transactional flaws" performed by one person against another (as simple as not saying thank you enough), which lead to negative perceptions that can hold any executive back. Using Goldsmith's straightforward, jargon-free advice, it's amazingly easy behavior to change. Marshall Goldsmith was named one of the five most respected executive coaches by Forbes and a top-ten executive educator by the Wall Street Journal. He has worked with some of the most influential leaders in Fortune 500 companies. He was identified in The Economist as one of three of the most credible thought leaders in the new era of business and was named in BusinessWeek as one of the most influential practitioners in the history of leadership development. Marshall is one of the world's top executive coaches, an expert on identifying and developing the critical behaviors for leading self and others, and for implementing the behavioral changes that drive organizational performance.

    Marshall Goldsmith

    Best Practice Institute

    Best Practice Institute is the research organization behind Most Loved Workplace® certification, the SPARK Model, the Love of Workplace Index™ (LOWI™), and The Workplace Report.

    The Workplace Report

    The Workplace Report is BPI's original workplace culture research and editorial briefing series for CEOs, CHROs, people leaders, talent leaders, and employer-brand teams. It turns BPI's 25 years of research, Most Loved Workplace® certification data, SPARK findings, and current workforce signals into practical analysis leaders can use.

    The report format includes executive summaries, research-backed articles, company examples, methodology notes, and practical implications for retention, hiring, culture, leadership, and employee experience. New research and analysis is published on an ongoing editorial cadence at /workplace-report.