Research Brief
A recording for this session isn't published. Below is the BPI editorial brief — key takeaways, an in-depth summary, and FAQs drawn from the original session materials and the presenter's body of work.
Presenter
Zachary Misko
**Live Webinar with Q&A**
Description
Engaging in an RPO relationship since 2001, GE Money has effectively managed process improvement, expansion outside of the US and implemented LEAN, a method for quality and process improvement. Efforts throughout the last 8 years have led to reduced cycle times and cost per hire, increased customer satisfaction, and more effective use of technology and recruitment strategies. Join us for a virtual tour of the past 8 years and our evolution of the talent acquisition process. Claudine Elliott-Hoverson, former Exempt Staffing Center of Excellence Leader for GE Money Americas, responsible for large-scale talent acquisition initiatives. Zachary Misko, Global Director for the RPO practice of Kelly's Outsourcing & Consulting Group. Zachary has worked with the HR leaders at companies like Citigroup, GE, Lands' End, and Talecris Biotherapeutics, to name a few.
Learning Points
In this webcast, learn how KellyOCG and GE Money manage the talent acquisition process.
Key Takeaways
- 1.A long-term Recruitment Process Outsourcing (RPO) partnership can be a vehicle for significant, evolving process improvements.
- 2.The LEAN methodology can be effectively applied to talent acquisition to enhance quality and process efficiency.
- 3.Focused process improvement efforts in recruitment can lead to measurable reductions in cycle times and cost per hire.
- 4.A strategic RPO relationship can result in increased satisfaction from internal stakeholders with the hiring process.
- 5.Effective talent acquisition management involves the continuous evolution of technology and recruitment strategies.
- 6.RPO relationships can be scaled to manage talent acquisition successfully across multiple countries.
An Evolving RPO Partnership
Since establishing a Recruitment Process Outsourcing (RPO) relationship in 2001, GE Money and KellyOCG have embarked on an eight-year journey to continuously refine their talent acquisition process. This long-term collaboration has served as the foundation for significant process improvements, strategic expansion outside of the United States, and the successful implementation of the LEAN methodology.
This webinar explores the evolution of this partnership, offering insights into how the two organizations have navigated challenges and optimized their recruitment functions over time.
Applying LEAN to Talent Acquisition
A central element of their success was the application of LEAN, a methodology focused on maximizing value by eliminating waste and improving process flow. By implementing LEAN principles within their talent acquisition framework, GE Money and KellyOCG were able to systematically identify and address inefficiencies, leading to higher quality outcomes and greater operational effectiveness.
Measurable Improvements and Outcomes
The strategic efforts undertaken over the last eight years have produced tangible, data-backed results. The webinar highlights how the focus on process improvement, technology adoption, and evolving recruitment strategies led to significant gains.
Key Results Include:
- Reduced Cycle Times: Streamlining the recruitment process to fill open positions faster.
- Lower Cost Per Hire: Increasing efficiency to reduce the overall financial investment required for each new hire.
- Increased Customer Satisfaction: Improving the experience for internal hiring managers and stakeholders.
- Effective Use of Technology: Leveraging technology to enhance recruitment strategies and process management.
This session delves into how major organizations like GE Money and KellyOCG approached the intricate process of talent acquisition. The insights shared, particularly concerning process improvement and the application of LEAN methodologies, remain highly relevant for leaders looking to optimize their HR functions and build more efficient talent pipelines even today, years later.
What you'll learn
- Strategies for analyzing and enhancing existing talent acquisition processes.
- Methods for scaling recruitment operations effectively.
- The application of LEAN principles to reduce waste and improve efficiency in hiring.
- Tactics for managing talent acquisition during periods of organizational change or expansion.
- Insights into how large enterprises structure and refine their hiring ecosystems.
Who this webinar is for
- HR leaders, managers, and specialists focused on talent acquisition.
- Operations executives seeking to apply process improvement methodologies to HR.
- Organizational development professionals interested in workforce planning.
- Leaders responsible for recruitment strategy and efficiency.
- Anyone involved in scaling or refining hiring processes within an organization.
Why it matters now
In today's competitive talent landscape, efficient and effective talent acquisition is more crucial than ever. Organizations must not only attract top talent but also ensure their hiring processes are streamlined, cost-effective, and candidate-friendly. The principles of process improvement and LEAN discussed by Zachary Misko provide a timeless framework for achieving these goals, helping organizations adapt to evolving market demands and secure the human capital vital for success. Optimizing these foundational processes ensures better resource utilization and superior outcomes.
How leaders can apply this
Leaders can begin by mapping their current talent acquisition workflow to identify bottlenecks and areas of inefficiency. They should then consider implementing LEAN principles, such as reducing non-value-added steps, empowering recruiting teams, and continuously measuring process effectiveness. This involves fostering a culture of continuous improvement within the HR function. Additionally, applying the expansion strategies discussed can help organizations proactively plan for growth, ensuring that their talent acquisition capabilities can scale alongside business needs.
About this session
Key takeaways
Watching this webinar gives you grounded, practical perspective on workplace culture. Expect ideas you can use in leadership conversations, not abstract theory, drawn from Zachary Misko's direct experience.
Who this is for
CHROs, HR business partners, talent leaders, executive coaches, organizational development practitioners, and senior leaders who are responsible for workplace culture inside their organization.
Why it matters now
Workforce expectations, hybrid work patterns, and AI-driven change keep raising the bar on culture and leadership. Sessions like this help leaders make smarter, more evidence-informed decisions about workplace culture.
How to apply it
Use the ideas here to challenge a current assumption on your team, design a single concrete experiment in the next 30 days, and bring one finding back to your leadership group for discussion.