Best Practice Institute · Headquarters
Where Most Loved Workplaces®are researched, certified,
and made more visible each day.
BPI's global headquarters sits on PGA Boulevard in Palm Beach Gardens, Florida — the home base for our research team, the Most Loved Workplace® certification program, and 25 years of work on what makes employees love where they work.
Visit BPI
5600 PGA Boulevard, Palm Beach Gardens
Our offices are by appointment only. Reach out and we'll set a time — clients, press, and academic researchers welcome.
- Address
- 5600 PGA Boulevard, Suite 204
Palm Beach Gardens, FL 33418
United States - Phone
- +1-800-718-4274
- Hours
- Mon–Fri, 9:00 AM – 5:00 PM ET
Convening & community
A working office for our team — and a gathering place for our community.
The PGA Boulevard headquarters is where BPI's executives and staff come to create, build, and develop the research, certifications, and publications that define the Most Loved Workplace® program. It is also a working space we open to the Palm Beach Gardens community — local chambers of commerce, nearby universities, and partner venues hold sessions here throughout the year.
Executive & staff hub
Daily working home for BPI's leadership team, researchers, editors, and the Most Loved Workplace® certification analysts who score the LOWI™ and SPARK Model data.
Chamber of Commerce meetings
Regular host venue for the Palm Beach North Chamber of Commerce and the Northern Palm Beach County Chamber — local business roundtables, member mixers, and policy briefings.
University partnerships
Working sessions with faculty and graduate researchers from nearby institutions including Florida Atlantic University (FAU) and Palm Beach Atlantic University on workplace-culture and organizational-psychology research.
Executive briefings
Closed-door sessions with CHROs, Chief People Officers, and Chief Talent Officers, including in-person convenings of BPI's Senior Executive Board.
Local venue partners
Coordinated programming with venues across the Palm Beach Gardens / Jupiter corridor for larger client events, press days, and Most Loved Workplace® recognition gatherings.
Press & researchers
Journalists from The Economist, The Wall Street Journal, Newsweek, and academic researchers visit by appointment for interviews and access to BPI's archive.
Inside HQ
The heart is not a metaphor.
Most Loved Workplace® certification is grounded in whether employees actuallylove where they work, not just tolerate it. It is the only workplace certification that measures true emotional connection and trust between people and their organizations.
The certification is powered by the Love of Workplace Index™ (LOWI) and the SPARK Model — frameworks validated on 2.8 million employees across 1,800+ organizations on six continents. All of it researched, scored, and stewarded from this office.
Learn about MLW certification
Meet the founder
Louis Carter
Founder & CEO, Best Practice Institute
Louis Carter founded Best Practice Institute in 2001 as a leadership research and executive development organization. Over the next two decades he built BPI into the research engine behind the Most Loved Workplace® certification, with original work analyzing 2.8 million employees across 1,800+ companies.
Lou is a social/organizational psychologist, best-selling author of In Great Company (McGraw-Hill) and the Change Champions Field Guide (Wiley), and one of Global Gurus' Top 10 in Organizational Culture. He leads BPI's research direction from the Palm Beach Gardens headquarters and personally chairs the Senior Executive Board — BPI's invitation-only CHRO peer group.
From this office
The research, programs, and publications that come out of Palm Beach Gardens.
Top 100 Global Most Loved Workplaces® 2026
Featured in The Economist. The annual ranking of the world's most-loved employers.
ExploreMost Loved Workplace® Certification
Employee-validated certification powered by LOWI™ and the SPARK Model.
ExploreTop 100 America's Most Loved Workplaces® 2026
Featured in The Wall Street Journal. The annual ranking of the most-loved employers headquartered across the Americas — scored on SPARK and employee-validated through LOWI™.
ExploreResearch Archive & Resource Hub
25 years of BPI work in one place: 1,300+ expert webinars, peer-reviewed studies, SPARK and LOWI™ frameworks, Workplace Reports, CEO interviews, and the Employer Branding Toolkit — searchable by topic, industry, and role.
ExploreFAQ
Frequently asked
- Where is Best Practice Institute headquartered?
- Best Practice Institute (BPI) is headquartered at 5600 PGA Boulevard, Suite 204, Palm Beach Gardens, FL 33418. The office sits inside the PGA Boulevard corridor in Palm Beach Gardens, Florida, ten minutes from Palm Beach International Airport (PBI).
- Who founded Best Practice Institute?
- Best Practice Institute was founded in 2001 by Louis Carter — organizational psychologist, best-selling author of In Great Company (McGraw-Hill), and one of Global Gurus' Top 10 in Organizational Culture. Lou continues to lead BPI's research direction and the Most Loved Workplace® program from the Palm Beach Gardens headquarters.
- What happens at the BPI headquarters?
- The Palm Beach Gardens office is the working home for BPI's executive team and full-time staff — researchers, editors, certification analysts, and the Most Loved Workplace® program team. It is where we create, build, and develop the LOWI™ instrument, the SPARK Model, the annual Top 100 lists, the Workplace Report, and our research publications. The office also hosts in-person convenings for executives, Senior Executive Board members, and visiting clients.
- Does BPI host local meetings or community events at the office?
- Yes. The BPI headquarters regularly hosts meetings for the Palm Beach North Chamber of Commerce and the Northern Palm Beach County Chamber of Commerce, as well as roundtables, executive briefings, and academic sessions with nearby universities including Florida Atlantic University (FAU) and Palm Beach Atlantic University. Local civic and venue partners use the space for working sessions; press and academic researchers are welcome by appointment.
- How do I visit the BPI office?
- Visits are by appointment only. Email hello@bestpracticeinstitute.org or call +1-800-718-4274 to schedule a meeting with our team. The office is open Monday through Friday, 9:00 AM to 5:00 PM Eastern Time.
- What is the Most Loved Workplaces® program?
- Most Loved Workplaces® is BPI's employee-validated workplace certification, powered by the Love of Workplace Index™ (LOWI) and the SPARK Model. It is the only certification grounded in whether employees actually love where they work — not just tolerate it. Certified companies see 92% candidate apply rates, 4× higher performance, and 48% lower turnover. The annual Top 100 Global list is featured in The Economist; the Top 100 America's list is featured in The Wall Street Journal.
- How do I contact Best Practice Institute?
- You can reach BPI by phone at +1-800-718-4274, by email at hello@bestpracticeinstitute.org, or through our contact page at bestpracticeinstitute.org/contact. For Most Loved Workplace® certification inquiries, Top 100 eligibility, or employer-branding partnerships, book a 30-minute working session with our Workplace Certification & Visibility Specialist.
Visiting, press, or partnership?
We host clients, journalists, and academic researchers by appointment. Reach our Palm Beach Gardens team to schedule a visit or a call.