Research Brief
A recording for this session isn't published. Below is the BPI editorial brief — key takeaways, an in-depth summary, and FAQs drawn from the original session materials and the presenter's body of work.
Presenter
Tonille Miller
Description
In this session, Tonille Miller, Global Vice President of People, Culture and Leadership Development at Startek will facilitate a session and share best practices on rebuilding and transforming the employee experience for a post-CV19 World. The focus of the session is the importance of the employee experience and using what we’ve learned over the past few months to rebuild and even transform it to ensure leaders and organizations are successful in the new world we find ourselves in. In this session you will learn:
Learning Points
- What is employee experience and why it's important to leaders and business outcomes
- How the COVID 19 crisis has impacted the employee experience
- Applying lessons we’ve learned from the COVID 19 crisis to rebuild and transform your employee experience to align with your organization going forward.
- How to build a superior employee experience with remote and non-remote teams.
Key Takeaways
- 1.The employee experience is a critical component that directly impacts leadership effectiveness and business outcomes.
- 2.The COVID-19 crisis served as a catalyst, significantly impacting the employee experience and revealing new challenges and opportunities.
- 3.Lessons learned during the pandemic are crucial for rebuilding and transforming the employee experience to align with future organizational goals.
- 4.A superior employee experience can and should be intentionally designed for both remote and non-remote teams.
- 5.Leadership development and a focus on culture are central to navigating the new world of work.
Rebuilding the Post-Pandemic Employee Experience
In this session, Tonille Miller, Global Vice President of People, Culture and Leadership Development at Startek, shares best practices for rebuilding and transforming the employee experience for a post-CV19 world. The focus is on leveraging the lessons learned during the crisis to create a more resilient and effective workplace, ensuring leaders and organizations can succeed in a new professional landscape.
What is Employee Experience and Why Does it Matter?
The session first defines the concept of employee experience and establishes its critical importance. It explores the direct link between a positive employee experience and key business outcomes, as well as its role in supporting effective leadership. Understanding this connection is the first step toward intentionally designing a better workplace.
Lessons from the COVID-19 Crisis
The COVID-19 pandemic acted as a major disruptor, fundamentally impacting the employee experience across all sectors. This presentation examines those impacts and, more importantly, extracts the lessons learned from this global shift in work. The session focuses on how to apply these insights to not only rebuild but truly transform your organization’s approach to its people.
Strategies for a Hybrid World
As organizations navigate a mix of work environments, a key challenge is creating a consistently excellent employee experience for everyone, regardless of their location. The session provides actionable strategies and best practices for building a superior experience that serves both remote and non-remote teams. The goal is to create a unified culture and employee journey that aligns with the organization's strategic direction going forward.
This session addresses the critical need to redefine and enhance the employee experience in the wake of significant global shifts. It explores how organizations can adapt their strategies to build more resilient, engaged, and productive workforces ready for an evolving future.
What you'll learn
- Key elements to consider when redesigning the employee journey for hybrid and distributed models.
- Strategies for fostering a culture of adaptability and psychological safety in uncertain times.
- Methods for leveraging technology to support and enrich the employee experience.
- Approaches to leadership that empower employees and build trust in a changing environment.
- How to measure and continuously improve employee satisfaction and engagement.
Who this webinar is for
- HR executives and professionals seeking to innovate their talent strategies.
- Organizational development leaders focused on culture and workforce transformation.
- CEOs and senior management keen on building resilient and high-performing teams.
- Managers looking for actionable insights to improve their team's experience.
- Anyone interested in the future of work and employee engagement post-pandemic.
Why it matters now
The global pandemic fundamentally altered how and where work gets done, profoundly impacting employee expectations and organizational structures. The need to intentionally rebuild and transform the employee experience is paramount for attracting and retaining top talent, driving innovation, and ensuring long-term business sustainability. Organizations that prioritize a positive and supportive employee experience are better positioned to navigate future disruptions and thrive in a dynamic global economy.
How leaders can apply this
Leaders can begin by auditing their current employee experience touchpoints, from onboarding to daily operations and offboarding. Based on insights shared by Tonille Miller, they should focus on creating flexible work policies that support work-life integration and well-being. Investing in upskilling and reskilling programs is crucial for adapting to new skill requirements. Furthermore, leaders must prioritize transparent communication, actively solicit employee feedback, and cultivate an inclusive environment where all voices are heard and valued. Implementing robust well-being programs and leveraging data to make informed decisions about HR strategies will also be key.
About this session
Key takeaways
Watching this webinar gives you grounded, practical perspective on workplace culture. Expect ideas you can use in leadership conversations, not abstract theory, drawn from Tonille Miller's direct experience.
Who this is for
CHROs, HR business partners, talent leaders, executive coaches, organizational development practitioners, and senior leaders who are responsible for workplace culture inside their organization.
Why it matters now
Workforce expectations, hybrid work patterns, and AI-driven change keep raising the bar on culture and leadership. Sessions like this help leaders make smarter, more evidence-informed decisions about workplace culture.
How to apply it
Use the ideas here to challenge a current assumption on your team, design a single concrete experiment in the next 30 days, and bring one finding back to your leadership group for discussion.