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    Webinars & Learning Sessions

    434 on-demand sessions from Fortune 500 CHROs, BPI researchers, and world-renowned leadership experts. All free and open.

    Showing 16 of 434

    Webinar2011

    Consistent Financial Practices for Multinational Companies

    Do you have consistent financial practices that are integrated into your various business functions throughout the globe? Procedures and practices ensure financial reporting is consistently applied and provide meaningful information even across multiple currencies and countries. With the Euro, the importance of the Asia markets, and developing countries, it is imperative that multinational companies utilize consistent, measurable and accountable practices. These practices ensure financial reporting accurately reports, not only the individual country's operations, but also can be incorporated into the full operation.

    Steve Friedman

    Webinar2010

    How to Solve & Prevent Employee Theft

    Employee theft causes one third of all business bankruptcies in the U.S. and adds an invisible 20% theft tax to everything we buy. Companies who reduce employee theft enjoy a huge competitive advantage. In this webinar, Jim Bassett will show you first how to solve most of the employee thefts you will encounter, and importantly, how to prevent it from happening in the first place. Almost every employee theft case can be solved quickly and inexpensively. Jim’s solutions do not involve locks, safes or surveillance cameras. Instead, he uses psychological techniques and approaches learned from employee theft suspects he has interviewed during the past 35+ years.

    James W. Bassett

    Webinar2010

    Waging War on Complexity Costs

    Does a 15 to 30 percent reduction in operating cost interest you? Thought so. For the past two decades the pursuit of growth has created massive complexity in companies, and with it, massive complexity costs. What are complexity costs? Complexity costs are those costs in a business associated with having too many parts, products, services, systems, processes, business lines, and so on. But here’s the kicker: For many companies, the value of taking out bad complexity can amount to 15-30% of its cost base. The only good news about this weakness is that your competitors may be carrying as much or more complexity cost as you are—and hence the opportunity: Learn how to effectively remove complexity, and you can regain competitive footing by creating a cost advantage over your competitors. In their recent book, Waging War on Complexity Costs (McGraw-Hill), authors Stephen Wilson and Andrei Perumal provide new insights on the nature of the issue, and innovative and effective battle strategies that the business executive can use to finally grapple with the issue. Please note that this program will be interactive and our expert speakers will give advice and insights to your current challenges during the program. We will ask for your live participation by calling on you in a "round robin" exercise. You can choose to “pass”, however, in order for this to be of full benefit for you- your participation will be requested.

    Stephen Wilson

    Webinar2010

    The New World of Bottoms-Up Marketing

    Traditional marketing has been all about delivering a message for the top and spreading it through as many channels as possible. That worked well in an age when mass media dominated the communications landscape, but the world has changed. Today, messages began at the bottom and percolate up. The mass media relies on tips and insights from bloggers to determine its priorities. A marketing promotion is no longer considered successful until the intended audience gives it their blessing. Informal networks of customers band together to tell businesses what they want. This new dynamic is enormously powerful if you accept its value and permit it to guide your strategy. It's enormously threatening if you deny the voice of the newly empowered customer and insist on shouting messages they no longer want to hear. This presentation offers examples of the influence of the newly empowered customer and provides marketers with guidelines for listening and adapting to a market in which customers now have the ability – and the will – to control the message.

    Paul Gillin

    Webinar2010

    Internet Marketing with Impact

    Are you leveraging the Internet to grow your business? Whether you want to reach customers in your own backyard or you want to span the globe, there are tremendous opportunities to leverage Internet marketing, social media and content to grow your business.

    Stephanie Chandler

    Webinar2009

    LinkedIn – Seven Best Practices

    LinkedIn is the number one Business Social Networking tool available to business owners for two key reasons: its ability to exponentially grow your network through your connections, and a very sophisticated data mining search engine. These capabilities, combined with the other tools LinkedIn offers, make it a powerful communications tool for engagement with online communities generating exposure, opportunity and sales. Unfortunately, the training LinkedIn provides is simply not comprehensive enough to be truly effective for the business owner. In this webinar I have distilled over 20 hours of classes into 7 key practices to make LinkedIn accessible and effective for the user.

    Viveka von Rosen

    Webinar2009

    Guerrilla Selling: Overcoming Price Barriers

    Cutting your price just to win the sale is business suicide. If you cut your price by just 10%, you have to sell 40% more just to make up the difference. If you’re losing business to lower-priced competition, this webinar will arm you with unconventional weapons and tactics to win the price wars. Featuring award-winning speaker and author Orvel Ray Wilson, CSP.

    Orvel Ray Wilson

    Webinar2009

    Social Networking: Quantity or Quality?

    This interview by BPI’s Lou Carter with Gordon Curtis will reveal key insights from Gordon’s upcoming book. It is based on a social networking framework developed from the most highly productive of 1000s of on- and off-line introductions Gordon has facilitated and analyzed as a leading executive transition coach and agent. Gordon and Lou will discuss his current findings around professionals and executives prevailing struggle to find the right mix of internal and external social network efforts. In particular they will discuss how the social networking pendulum has swung too far in the direction of voluminous and low value digital connection. With this jumping on the online social networking phenomenon, many executives and professionals are unaware their precious business and career networking efforts are being spread so thinly that select, highly reciprocal relationships have suffered.

    Gordon Curtis

    Webinar2009

    Accounting In An Hour

    Description Accounting In An Hour™ is the acclaimed 60-minute course for non-financial personnel that can help participants be more productive and valuable to any organization. In only an hour, your trainer will show you, step-by-proven-step, how to expertly evaluate Income Statements, Balance Sheets, Write-offs, Expensing vs. Capitalizing, Investment Criteria, Working Capital, and more. He will also give you valuable insights into how some very high-profile company executives wrongfully manipulated financial data to enrich themselves at the expense of employees and stockholders.

    Best Practice Institute· Best Practice Institute

    Webinar2008

    Leading for Customer Engagement

    Customer Engagement is quickly becoming a top priority for organizations that want to carve out a competitive advantage and strengthen their brand. Customer satisfaction and loyalty are enough for many businesses, but leading companies are going beyond loyalty by embracing Customer Engagement practices. The current research is definitive - engaged customers are the most valuable asset an organization can have to ensure sustained and profitable growth. Join Bruce Fern, President and Chief Engagement Solutions Architect at Performance Connections as he broadens your perspective about better ways to attract, retain and develop profitable customer relationships.

    Bruce Fern

    Webinar2008

    Selling in the Service Environment, Improving Customer Satisfaction and Profits at the Same Time

    Has the definition of customer care changed to include pro-actively selling products or services to solve customer problems? Or, are you in the process of deciding how to make this transition a successful one without offending your customers or losing your top performers? This online learning session will share the strategies you can use to make the transition from “reactive service” to “proactive service-with-selling” so that you improve the quality of your customer relationships and increase profits, concurrently.

    Ronna Caras

    Webinar2008

    The CIO Circa 2015

    The CIO Role Circa 2015: Ensuring That The Business Leads with IT CEOs understand that IT drives innovation and business performance. Yet many CIOs still have to ride on the coattails of the business units to get things done. How can CIOs change enable the business to lead with technology? How can CIOs craft a more positive, exciting future as global leaders within their organizations? In this presentation, leadership coach Susan Cramm paints an exciting future picture of the CIO who strategically positions the business to lead with IT. Using this projection as a backdrop, Susan will outline the practical steps required for enterprises to leverage IT at a higher level than ever before.

    Susan Cramm

    Webinar2007

    Four Stages of Customer Interaction

    In this webinar, participants will learn the value of segmenting customers in an effort to drive top and bottom line performance. Participants will learn the Four Stages of Customer Interaction and how the model can be used to drive customer segmentation strategies. Three specific customer segmentation strategies that will directly drive top and bottom line performance will be presented, as well as 12 specific recommendations that offer guidance for anyone considering a customer segmentation project.

    Harry Klein

    Webinar2007

    Why Differentiation and Advertising No Longer Work: The Need for Hyper-Differentiation

    Typical product differentiation is no longer sufficient to get your products noticed and to stand out from competition as many consumers, especially younger ones, look for a “perfect” fit between what they desire and what is available. Traditional advertising is not a source of information or trends as consumers look to social networks, blogs and other Internet means to learn what works for them and what’s next. Steve will suggest that hyper-differentiation (or creating products that perfectly match even small segment desires) can be more profitable than traditional products, but the process of creation is quite distinct from usual R&D and involves an anthropologically insightful, deep understanding of your customers. Advertising is increasingly turned off, actually or figuratively, by the consumers you most want to contact and convince. Potential alternate advertising venues, like YouTube, MySpace, etc. are not accepted by the people who inhabit those websites as legitimate uses of those sites. Figuring out how to reach the new consumer and how to let the right segments know about hyper-differentiated products that resonate with their desires is the challenge. This webinar will describe, with many practical examples and case studies, how to develop the next generation of hyper-differentiated products and how to communicate effectively with the new consumer.

    Steve Barnett

    Webinar2007

    Tom McMillen Interview

    In this exclusive interview with Tom McMillen, Chairman, CEO, and President of the Homeland Security Corporation, we learn about the Homeland Security Corporation and what it does, Tom McMillen's role and vision for HSC, RFID and Asset Management particulars, HSC's criteria for acquisition, what HSC sees as high priority on security issues, security assessments for organizations, and the future of HSC. Tom McMillen has served as the company's Chairman, CEO and President since August 2005. He also serves as Chairman of Fortress America Acquisition Corp. (http://www.fortressamerica.net ), a special-purpose acquisition corporation focused on the homeland security industry and traded over the counter under the ticker symbol FAAC.(http://finance.yahoo.com/q?s=faac.ob) Previously, McMillen co-founded and served as CEO of Global Secure Corp., a homeland security company providing integrated products and services for critical-incident responders. He was appointed by President Clinton to Co-Chair the President's Council on Physical Fitness and Sports from 1993 to 1997. From 1987 through 1993, McMillen served three consecutive terms in the United States House of Representatives from the 4th Congressional District. McMillen graduated from the University of Maryland with a BS in Chemistry. He earned a BA and MA from University College, Oxford University as a Rhodes Scholar.

    Louis Carter

    Best Practice Institute

    Best Practice Institute is the research organization behind Most Loved Workplace® certification, the SPARK Model, the Love of Workplace Index™ (LOWI™), and The Workplace Report.

    The Workplace Report

    The Workplace Report is BPI's original workplace culture research and editorial briefing series for CEOs, CHROs, people leaders, talent leaders, and employer-brand teams. It turns BPI's 25 years of research, Most Loved Workplace® certification data, SPARK findings, and current workforce signals into practical analysis leaders can use.

    The report format includes executive summaries, research-backed articles, company examples, methodology notes, and practical implications for retention, hiring, culture, leadership, and employee experience. New research and analysis is published on an ongoing editorial cadence at /workplace-report.