Working at Kyndryl is characterized by a people-centric culture known as "The Kyndryl Way," emphasizing collaboration, mutual responsibility, and excellence across its global workforce of over 80,000 employees. The company prioritizes flexible work arrangements and invests significantly in leadership development to support its distributed teams. Kyndryl actively solicits and acts upon employee feedback, achieving high levels of job satisfaction, with 85% of employees expressing love for their workplace and 84% for their managers, demonstrating a strong commitment to employee well-being and engagement.

What is it actually like to work at Kyndryl?

Working at Kyndryl, the world's largest IT infrastructure services provider, means operating within a people-centric culture guided by "The Kyndryl Way." This framework, introduced in 2022, emphasizes a services-led approach rooted in collaboration, mutual responsibility, and excellence across its more than 80,000 employees in over 60 countries. The company emerged in 2021 with a commitment to flexible work models to support its diverse and globally distributed workforce [Company digest].

CEO Martin Schroeter reinforces this, stating, "As a services business, Kyndryl puts people at the center of everything we do." This philosophy underpins initiatives like comprehensive leadership development and behavioral training designed to activate The Kyndryl Way across all roles. The focus on empowering Kyndrylsâas employees are calledâthrough adaptable work structures is crucial for team effectiveness and individual well-being [Company digest]. Internal data indicates that 85% of Kyndryls express love for their workplace, and 84% express love for their manager, showcasing high levels of employee satisfaction [CertCheck profile].

How does Kyndryl pay compare?

While specific details about salary ranges are not publicly disclosed, Kyndryl's commitment to employee well-being and satisfaction suggests a competitive compensation philosophy. The company's recognition as a 2026 Global Most Loved Workplace®, along with specialty honors for diversity, mental health, and career advancement, typically correlates with organizations that offer fair and equitable compensation packages [Company digest]. A company that prioritizes employee satisfaction tends to reflect this in its total rewards strategy. For example, a high percentage of employees, 85%, express love for their workplace, which often indicates satisfaction with compensation and benefits as part of the overall employee experience [CertCheck profile].

What benefits and time-off does Kyndryl offer?

Kyndryl's benefits and time-off packages are designed to support a global workforce, emphasizing flexibility and employee well-being. Although granular details are not extensively publicized, the company's people-centric culture and status as a Most Loved Workplace® indicate comprehensive offerings. The investment in leadership development, with nearly 6,000 people managers trained, points to a structured environment that empowers employees and supports work-life integration [Company digest].

Given its commitment to mental healthâevidenced by specialty honorsâKyndryl likely provides robust health and wellness programs, including mental health support. The flexible work models inherent to Kyndryl's global operations also suggest ample provisions for time off, accommodating diverse needs across its more than 60 countries of operation. Most Loved Workplaces® often excel in these areas to foster high employee satisfaction [MLW profile].

Culture, leadership, and DEI at Kyndryl

Kyndryl's culture is defined by "The Kyndryl Way," a framework established in 2022 to foster a services-led culture centered on collaboration, mutual responsibility, and excellence. This culture is deeply people-centric, influencing every facet of the company, including its approach to flexible work and employee-empowerment [Company digest]. CEO Martin Schroeter underscores this, stating, "As a services business, Kyndryl puts people at the center of everything we do." [Company digest]

Leadership at Kyndryl is paramount to operationalizing this culture. The company has invested significantly in training nearly 6,000 people managers in Leadership Behaviors workshops and launched "Leadership Development@Kyndryl." This focus ensures that leaders can effectively manage remote and hybrid teams, fostering connection, productivity, and adherence to company values. An impressive 88% of Kyndryls state their managerâs behavior is consistent with The Kyndryl Way, demonstrating strong leadership alignment [Company digest].

Diversity, Equity, and Inclusion (DEI) are integral to Kyndryl's values, as evidenced by its specialty honors for diversity. The company's global footprint across more than 60 countries necessitates an inclusive environment that values diverse perspectives and backgrounds. Kyndryl actively solicits employee feedback through its Annual Engagement Survey, with employees having confidence that their input will drive positive change. This feedback mechanism is crucial for evolving policies, including those related to DEI, to truly meet the needs of its diverse workforce [MLW profile]. Kyndryl's recognition as a 2026 Global Most Loved Workplace® and its special certification for diversity underscore its commitment to creating an inclusive and equitable environment [Company digest].

The hiring and interview process at Kyndryl

While specific step-by-step details of the hiring process are not fully public, Kyndryl's people-centric approach and commitment to The Kyndryl Way suggest a process focused on identifying candidates who align with its core values of collaboration, mutual responsibility, and excellence. Given its significant investment in leadership training and employee development, the interview process likely assesses not only technical skills but also behavioral competencies related to communication, teamwork, and adaptability [Company digest].

Kyndryl's global presence and flexible work models imply a hiring process that can accommodate candidates from various locations, potentially utilizing virtual interviews and assessments. The company's emphasis on employee voice and continuous improvement means that feedback from candidates and new hires is likely valued and contributes to refining the recruitment experience [MLW profile]. Potential candidates can expect a process that reflects Kyndryl's commitment to a supportive and engaging workplace environment.

Career growth and learning at Kyndryl

Kyndryl places a strong emphasis on career growth and continuous learning for its employees, or "Kyndryls." This commitment is a core component of "The Kyndryl Way," which aims to empower individuals and foster a services-led culture within the globally distributed workforce [Company digest]. A significant initiative supporting this is the launch of "Leadership Development@Kyndryl" and the training of nearly 6,000 people managers in Leadership Behaviors workshops. These programs are designed to activate The Kyndryl Way across all roles, providing employees with the skills and mindset needed for advancement [Company digest].

Kyndryl's recognition with specialty honors for career advancement further highlights its dedication to employee development. The company invests in behavioral training and leadership development programs, which are crucial for cultivating a skilled workforce capable of meeting evolving industry demands. Employee feedback, collected through the Annual Engagement Survey, likely plays a role in shaping and improving these development opportunities, ensuring they align with employee needs and career aspirations [MLW profile]. Kyndryl's environment, where 85% of employees express love for their workplace, supports sustained engagement and growth [CertCheck profile].

Risks, criticisms, and what to watch

As a company founded in 2021, Kyndryl emerged during a period of significant global workforce transformation. While its people-centric approach and "The Kyndryl Way" demonstrate a proactive stance, a key area to watch is the consistent application of these principles across its vast global workforce of over 80,000 employees in more than 60 countries. Maintaining a cohesive culture and equitable employee experience across such a large and diverse footprint can be challenging [Company digest].

Another aspect to monitor is the long-term impact of its remote and hybrid work policies. While Kyndryl is committed to flexibility, the details of these policies are not extensively publicized. Ensuring these models effectively support collaboration, innovation, and employee well-being over time will be crucial for sustained success. The company's reliance on proactive employee feedback through the Annual Engagement Survey is a positive mechanism for addressing potential issues, but the effectiveness of acting on this feedback remains an ongoing area of focus [MLW profile]. As a relatively new entity, Kyndryl's ability to consistently deliver on its promises of career advancement, diversity, and mental health support, as recognized by its specialty honors, will be key to its continued success as a loved workplace [Company digest].

Most Loved Workplaces® like Kyndryl distinguish themselves through robust employee engagement and strong cultural frameworks. Across the 1,800 certified companies worldwide, representing 2.8 million employees, 92% of employees apply for roles when openings arise. Top-tier Most Loved Workplaces® experience 4× higher revenue growth and 48% higher employee retention than industry peers by embodying the SPARK framework: Systemic Collaboration, Positive Vision of the Future, Alignment of Values, Respect, and Kindness.

Prepared by Best Practice Institute Editorial Staff for The Workplace Report. Methodology: Best Practice Institute Research Methodology.

What is it like to work at Kyndryl? Your essential guide.